State Farm® Insurance Agent Ray Mathews

"I have been a customer of Ray Matthews State Farm Agency for 17 years. The service is always excellent, professional and courteous. Miriam takes the time to assure that I understand any changes that we have made to my policy. I appreciated her knowledge and patience. This is a Great Model of how an insurance agency should operate, in this age of AI, (artificial intelligence), automation and outsourcing. It's great to be able to speak person to person !!!."

"These guys are money launderers ,looters without your concern or knowledge , Every month they raise the money with fake explanations. I don't recommend this guy for anyone. RUN. i support the below comment & this is the truth. these guys have 0 care for you , all they care is how to pull out the money through auto pay. YOU GUYS ARE AWFUL"

"Great to work with"

"The service quality from Jessica S. was truly exceptional. Great experience!"

"Wanted to recommend and say thabks to Jessica S. She was wonderful and knowledgeable. Great customer service!"

"Thank you Ray! You are a great asset for our community ❤️"

"In September, you increased my payment by $20 even though there was no renewal. I called you and you did not fix the problem. You increased it by another $20 in October. You said that the problem was related to a discount. OK. In November, you increased my payment by $50 more. In total, you increased my payment by $100 extra every month. Even though there was no renewal. i call the ray mathews office she told me some stupid excuis for charge after 18 years maybe time to left to state farm"

"Great response time. Answered all my questions about the quote"

"Very responsive company. Dedicated employees from the owner through out the organization !!!!"

"I want to give a huge shout out to Latoya! I’m in a very unique and difficult situation with open claims and my current homeowners insurance company not renewing policies this year. My policy expires this month. Most places I contact either don’t return emails and voicemails with my pleas for assistance and guidance, or I receive a quick reply that there’s nothing they can do. The last thing I need is highly unaffordable force-placed insurance from my mortgage company. Latoya called me this morning in response to an email I sent to this office yesterday. As she’s needed more info, she’ll call me and says she’ll find answers to her questions and she’ll call me back, which she does each time. I don’t know what the outcome will be as she is still working on a few things for me, but I’m extremely impressed and grateful for her willingness to take on my challenging situation and while trying to find a policy for me. I highly recommend using Latoya as your insurance agent!!"

"I have been with Ray Mathews 20 years. I have never had any policy issues and the employees are great. Always a pleasure speaking with them."

"Good customer service. Needed help with policy questions, calls were returned timely"

"I’ve been with them for almost 20 years!"

"I encountered a very negative experience at this State Farm. I had given the representative my information. I wanted to transfer from a State Farm location in Georgia. I did not hear back from the representative as one week passed. I really needed to get Florida insurance to get my license changed to Florida. I called the representative and she asked for my information again. I reminded her that I had already given her the information. She stated that they are busy. I told her that I was a customer like everyone else. I then asked to speak to the agent Ray Matthews. She told me he was on another line. I have been a loyal State Farm customer over thirty years. I have never encountered anyone like this that works for State Farm. The people at State Farm treats me like family. I didn’t get the professional service that I was accustom too. Treasea Bridges"

"I have been with state Farm since the 80s and this office is the worst I've dealt with. Whenever I make changes to my policies errors are made that require multiple calls for correction. Now one policy is being cancelled for lack of information that I have actually provided 3 times!"